FAQ

How to place a wholesale order?

  • Fax Orders
  • Fax your orders to Padhma Creations at (917) 475-9766
  • When faxing your order, please include all of the following information on your order Form:
  • Name of Business:
  • Billing Address:
  • Shipping Address :
  • Tax I. D. or Resale permits#
  • Phone#:
  • Fax# :
  • Contact Name
  • Email address for UPS shipment notifications
  • Ship Date and Cancel Date
  • Method of Payment
  • Phone or Email Orders
  • Contact us at (779) 701-0344 or (374) 808-0849
  • Business Hours: M-F, 8am-5pm PST

What's your return policy?

  • We offer exchanges on unworn products purchased from Padhma Creation within 30 days from the date of purchase.
  • We do not offer free shipping on returns.

I want to exchange an item how do I do that?

  • Please email us and we will exchange the product.
  • We will send you an email as soon as we’ve received your return in its original condition.
  • Please ship it back to us at:
    Padhma Returns
    3535 34 Street, Bsmt
    Astoria, NY 11106

Is my order on its way to me?

  • You’ll receive a confirmation email from our warehouse once your order is on its way. Please allow us up to 5 business days for processing on all orders placed on UPS ground.

How much does shipping and handling cost?

  • Shipping costs vary with every order. All shipping options and costs will be calculated for you in the “Shipping Information” section during checkout. Shipping costs will be calculated based on weight of package, shipping location and other various UPS charges.

I have received a faulty item

  • We want to sort out any issues with faulty items straightaway. If you discover a fault, please contact us with your order number, the faulty item’s name and number, and a description of the fault. We will get back to you within 6 hours and send you a replacement item as quickly as we can.

My payment has been declined

  • Check the card details on your Padhma account to make sure the information is correct e.g. the expiry date or your billing address Make sure you enter the security code correctly -that´s the three digit number on the back of your card.
  • If you´ve tried all these and are still having problems please contact us.

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