We accept unworn products purchased from PadhmaCreation.com
within 30 days from the date of purchase.
Any merchandise considered worn upon return will be subjected to a
$10 re-stock fee.
We do not offer free shipping on returns. If you purchase a UPS return
label from Padhma Creation, a flat fee of $6 will be deducted from
your refund total.
You’ll receive a confirmation email from our warehouse once your
order is on its way, including the expected delivery date. Please allow
us up to 5 business days for processing on all orders placed on UPS
ground. All expedited orders will be processed for shipment on the
next business day.
If you order is trackable, there will be a tracking link on the email.
Simply click on your tracking link to view the up-to date tracking.
Make sure you check the expected delivery date on your email before
contacting us about your order.
Shipping costs vary with every order. All shipping options and costs
will be calculated for you in the “Shipping Information” section
during checkout. Shipping costs will be calculated based on weight of
package, shipping location and other various UPS charges.
We want to sort out any issues with faulty items straightaway.
If you discover a fault, please contact us with your order number, the
faulty item’s name and number, and a description of the fault.
We will get back to you within 6 hours and send you a replacement
item as quickly as we can.
Check the card details on your Padhma account to make sure the
information is correct e.g. the expiry date or your billing address
Make sure you enter the security code correctly -that´s the three digit
number on the back of your card.
If you´ve tried all these and are still having problems please contact
us.
